Which Trusted Trader

Plumbing on Tap: Now we can call ourselves a Which? Trusted Trader

The Which? brand is one with which we are proud to be associated. For many years now Which? has been testing all kinds of products and appliances – be it dishwashers, cars or power tools – and offering the kind of expert advice that it would be unwise to ignore.

Now they’ve gone one step further and have started to assess the quality of traders like Plumbing on Tap. Believe us when we say that the Which? test is no walk in the park. Which you would not want it to be. Customers require the best quality service and traders, like ourselves, require the business and recognition we deserve.

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Peace of Mind

The right to display the Which? Trusted trader logo is not one to be taken lightly and it also brings with it practical benefits for trader and customer alike.

Which? Trusted traders are expected to follow a code of conduct which demands openness, which allows the customer to be fully aware of their rights, which shows diligence in both the quality of our work and the choice of products we use and a willingness to explain just what our guarantees mean.

The Which? document, ‘What is expected of you’ (link here?) addresses both trader and customer. It sets out the minutiae of what is expected from us as professionals, covering all kinds of issues including courtesy, health and safety compliance, making sure that matters relating to payment are fully understood and making the customer aware of what can be done in those unfortunate circumstances when there are unresolved issues at the end of the job.

If you, as the customer, have ever been the victim of problems associated with poor workmanship then the document sets out how many of these can be avoided. There are sections on what to do if the contract is signed but the trader doesn’t turn up or what to do if the work is not finished on time. And if the work is unsatisfactory or if you feel entitled to a refund then the document takes all this on board.

Obviously there are matters that may need your attention with some of the more complicated jobs we do (relating to building regulations and planning permission regulations, for example), and these are also set out in What is expected of you’.

But, please remember, Plumbing on Tap became a Which? Trusted trader because long ago we made it a point to observe the best practice. We are proud that Which? has given us the recognition that we do just that, that we are a trustworthy company and one that we hope you will soon want to do business with.

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These guys are brilliant priced, great workers, great finished work. They have recently done some work on my building and i recommend them to anybody. Great job!
Alex Hooper-Hodson
Alex Hooper-Hodson
10:27 26 Jul 17
Amazing work! I need some work finishing a job i couldn't finish and they we're fantastic and well priced. Job was finished quicker than i thought i would be and finished just the way i needed it to be done. No complaints thanks again!
Gareth White
Gareth White
05:19 25 Jul 17
They were so quick to come over and quote me. The job was done with in the week! Professional, great priced, great work! Thank you! Will recommend to my friends!
Katy Simon
Katy Simon
17:05 21 Jul 17
Great service! Great work fair price. They came and finished off a job from another company who didnt finish the job. Life savers!
Tracy Roberts
Tracy Roberts
07:41 21 Jul 17

124 High Street, Lewes
East Sussex , BN7 1XJ

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